Terms and Conditions

• "Customer" means an end-user who places an order to be fulfilled by a Kitchen Partner through a customer-facing channel integrated with the Platform.
• "Order" means a request for food/products placed by a Customer and transmitted through the Platform for fulfillment by a Kitchen Partner.
• "Customer Data" means Customer information made available to you through the Platform for order fulfillment (for example: Customer name, phone number, delivery address, order notes, preferences).
• "Content" means any information, text, images, logos, menu item names/descriptions/pricing, operating hours, and other material you upload, submit, or make available through the Platform.
• "Kitchen Profile" means the Kitchen Partner profile and onboarding record, including identity, compliance, and payout details.
• "Sensitive Information" includes (where applicable) identity and verification information (e.g., Aadhaar, PAN, FSSAI license), and payout/bank details.
• "Third-Party Services" means services not owned or controlled by us that are used to provide the Platform (for example, authentication, database, storage, notifications, analytics, hosting).

2.1 Eligibility. You must be legally capable of entering into a contract and at least 18 years old to use the Services.

2.2 Account creation and access. You may be required to register using phone-based OTP and/or email/password. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

2.3 Accurate information. You must provide true, accurate, current, and complete information, including onboarding details and any information required by law (such as licenses and tax-related details where applicable). You must promptly update your information if it changes.

2.4 Verification and onboarding. We may require you to submit and maintain identity/compliance information and payout details. You authorize us (and our service providers) to validate, verify, and process such information for onboarding, compliance, fraud prevention, and payouts.

2.5 Suspension for compliance. We may suspend or restrict your access if we reasonably believe you are non-compliant with applicable law or Platform standards, or if required information is missing/invalid.

The Platform is designed to enable Kitchen Partners to:

• Receive and manage Orders (accept/reject, status updates, preparation updates)
• Manage menu/catalog content (items, availability, weekly planning, specials, images)
• View basic analytics and earnings summaries
• Receive notifications and system alerts
• Submit and manage support tickets and messages
• Use offline features where supported (actions may queue and sync later)

We may add, remove, or modify features at any time. Some features may depend on your device, network conditions, or Third-Party Services.

4.1 Food safety and compliance. You are solely responsible for:

• Food safety, quality, hygiene, packaging, storage, and handling
• Maintaining required licenses (e.g., FSSAI) and complying with applicable regulations
• Ensuring items listed are lawful and fit for human consumption
• Complying with restrictions (including any applicable bans on prohibited materials such as certain single-use plastics)

4.2 Order fulfillment standards. You must:

• Process Orders promptly and update order status accurately
• Avoid avoidable cancellations/rejections and communicate issues through the Platform where possible
• Fulfill Orders consistent with the menu and Customer instructions (where feasible)
• Address Customer complaints in a professional and timely manner

4.3 Non-discrimination and conduct. You must not discriminate against Customers, delivery personnel, or others based on protected characteristics (including but not limited to religion, caste, gender, disability, age, or sexual orientation). You must maintain a safe and respectful workplace environment.

4.4 Taxes and invoicing. You are responsible for determining and complying with tax obligations applicable to your business, including invoicing requirements where applicable.

4.5 Your equipment and connectivity. You are responsible for maintaining a compatible device, internet connectivity, and any other equipment needed to use the Services.

5.1 Limited permitted use. You may use Customer Data only to:

• Fulfill the applicable Order
• Provide order-related support (e.g., clarifying delivery instructions)
• Comply with your legal obligations connected to the Order

5.2 Prohibited uses. You must not:

• Use Customer Data for unsolicited marketing, promotions, or announcements
• Sell, rent, broker, disclose, or otherwise share Customer Data with third parties
• Create or enhance a separate customer list/database using Customer Data from the Platform
• Contact Customers for non-order-related purposes without explicit opt-in consent

5.3 Security of Customer Data. You must implement reasonable security practices to protect Customer Data (including controlling staff access, securing devices, and not exposing Customer Data in public).

5.4 Breach reporting. If you become aware of unauthorized access, disclosure, loss, or misuse of Customer Data, you must notify us promptly and cooperate with investigation and mitigation.

6.1 Your Content responsibilities. You represent and warrant that:

• You own or have all necessary rights to the Content you upload (including menu images and logos)
• Your Content does not infringe third-party rights (copyright, trademark, privacy, etc.)
• Your Content complies with law and does not include unlawful, misleading, or prohibited items

6.2 License to us. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting/technical reasons), display, distribute, and use your Content to operate, market, and improve the Services.

6.3 Our IP. The Services, software, UI, trademarks, and related IP are owned by us or our licensors. You may not copy, reverse engineer, or create derivative works except as permitted by law.

7.1 Commercial terms. Fees, commissions, settlement cycles, payout schedules, and other commercial terms (if applicable) may be governed by a separate agreement communicated through the Platform or in writing ("Commercial Terms"). If there is a conflict, Commercial Terms will prevail on financial/commercial matters.

7.2 Payout details. If you provide bank/payout information, you represent it is accurate and belongs to you (or your authorized business entity). You authorize us and our service providers to process payouts and perform verification checks.

7.3 Adjustments. We may adjust settlements for reasons including: cancellations, refunds, chargebacks, errors, fraud prevention, disputes, and compliance requirements.

7.4 No guarantee of earnings. We do not guarantee order volume, revenue, or earnings.

8.1 Support. The Platform may provide support ticketing and messaging features. You agree not to submit unlawful, abusive, or sensitive personal data unrelated to the support issue.

8.2 Notifications. You may receive in-app or device notifications depending on your device settings and preferences. You are responsible for maintaining accurate preferences where available.

8.3 Service communications. You agree we may send you administrative/operational communications necessary to provide the Services. You may not be able to opt out of such communications.

You must not:

• Violate any law, regulation, or third-party rights
• Misrepresent your identity, licenses, or kitchen information
• Interfere with or disrupt the Services or security of the Platform
• Attempt to access another user's data or accounts
• Upload malware or attempt to exploit vulnerabilities
• Use the Platform for unlawful items, prohibited products, or fraudulent activity
• Circumvent Platform workflows (e.g., manipulating order status, falsifying completion)

We may investigate suspected violations and take appropriate actions (including suspension/termination).

Our collection and processing of personal information is described in our Privacy Policy, which forms part of these Terms by reference.

You acknowledge that:

• The Platform processes data necessary to provide the Services (including account, onboarding, operational, and support data).
• Third-Party Services may process data on our behalf to provide the Services.

11.1 Service availability. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant uninterrupted, error-free, or secure operation.

11.2 Data accuracy. Operational insights, analytics, earnings summaries, and other dashboard information may be estimates and may contain errors or delays. You are responsible for verifying business-critical information.

11.3 Third-party services. We are not responsible for failures or issues caused by Third-Party Services, including network outages, provider downtime, or device OS limitations.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising out of or relating to the Services.
• Our total aggregate liability will not exceed the total fees paid by you to us (if any) in the three (3) months preceding the event, or INR 5,000 (whichever is lower), unless a higher minimum is required by applicable law.

You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses arising out of or relating to:

• Your breach of these Terms
• Your Content
• Your food safety, quality, packaging, and fulfillment operations
• Your unlawful conduct or violation of third-party rights
• Your misuse or unauthorized disclosure of Customer Data

14.1 Suspension/termination by us. We may suspend or terminate your access immediately if we reasonably believe you have:

• Breached these Terms or applicable law
• Engaged in fraud, abuse, or security-compromising activity
• Misused Customer Data
• Failed to maintain required licenses/permissions or provided materially false information

14.2 Termination by you. You may stop using the Services at any time. Where applicable, you may request account deletion per the Privacy Policy.

14.3 Effects. Upon termination:

• You must stop using the Services
• Certain obligations survive, including Customer Data restrictions, confidentiality (if applicable), indemnity, disclaimers, limitation of liability, and dispute resolution

We may update these Terms from time to time. We will post the updated Terms with a revised "Last updated" date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

Unless required otherwise by applicable law, these Terms are governed by the laws of India.

Disputes should first be attempted to be resolved informally by contacting us (see "Contact Us"). If not resolved, disputes will be subject to the exclusive jurisdiction of competent courts in the city specified by the Company, unless mandatory law provides otherwise.